FAQs

How can I get in contact with Australian Deals?

If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.

 

Where are the products located and shipped from?

All of our products are located and shipped from within Australia. The location of our warehouses can vary based on stock levels and demand; products are kept within either Victoria or New South Wales.

 

What types of payment do you accept?

We accept all major forms of payment, including credit cards, PayPal, and any of the Buy Now Pay Later methods such as Afterpay listed throughout our website.

 

Is delivery free?

Yes, all orders placed in Australia come with fast and free delivery Australia wide.

 

What if my order is delayed?

Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.

 

What currency is the store in?

All products displayed on our website are in AUD.

 

My item arrived broken or damaged, what can I do?

Please feel free to use the contact us page so that we can take a closer look at the product. We are not responsible for any damages to boxes, cases or other packaging. We always make sure we sufficiently protect the product. However it is the carrier responsibility to handle them with care, we have no control over this.

 

Why did I not receive a confirmation email after placing the order?

There's a good chance that the email may have ended up in the spam/junk folder of your email so please check there first. If you still cant find it please let us know and we can resend it.

 

I need to cancel or change my order, How can i do this?

We always try our best to cancel your order, however if your order has already been shipped or processed then we cannot cancel your order.

If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like to.